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Terms and Conditions

These terms and conditions shall apply to all transactions between Metalscape and any person, firm or company (“the Purchaser”) placing an order with Metalscape for the supply of Signs, Artwork and Gifts. Metalscape agrees to sell and the Purchaser agrees to purchase the metalwork at the price stated and on the sole basis of the terms and conditions of Metalscape stated herein. 

1. Ordering 
Please provide clear delivery details with a contact phone number to help us get your order delivered in time.  
2. Payment Complete 
Payment has to be complete before the order will be processed and delivered. If the Purchaser wishes to collect the item,  payment will need to be finalised prior to pick up. 
3. Prices 
All prices provided on this website are inclusive of a Goods and Services Tax (GST), unless explicitly stated otherwise. 
The purchase price for the products will be at our selling price on the date of our receipt and acceptance of your order, less any applicable discounts in effect at that time. 
All orders will attract a delivery charge which is determined at the checkout.

We will not be responsible for errors in pricing that appear on this website.  In the event of a pricing error, we will notify you before an order is accepted and you will have the opportunity to cancel your order.

All product details, prices, terms, conditions and other information are subject to change at any time without notice.
4. Change or cancellation of order
As we process your orders immediately for prompt delivery, we regret that cancellation or change to your order may not be possible unless we receive your request by email  within 24 hours of placing your original order. If your order is placed outside of business hours we will need the request by 9am the following business day. Any requests after this time will be at the discretion of Metalscape. 
No cancellation or change of orders will be accepted once your order is in process/completed/dispatched.
We do not refund or exchange items:
- if you decide to change your design, as most of our products are personalised
- if errors are made due to incorrect information supplied by you
5. Delivery 
If ordering standard stock items which are in stock these will be delivered within 7 -10 days.  
Metalscape will make every effort to manufacture and dispatch custom signs and orders out of stock as early as possible, however due to the nature of the work and finish (specifically Rust) these may take up to 6 - 12 weeks from placement of order to delivery. 
Please let us know if you require an item for a specific date and we can discuss options with you.
Where possible we use Australia Post - Registered Post to send our signs and artwork.  However for custom signs which exceed Australia Post limits (see Australia Post - Parcel Limits) these can be either picked up or a courier can be arranged please contact us to obtain rates.
For international postage please contact us to obtain rates.  
5.1 Delivery at home and office addresses 
We can deliver to home addresses; alternatively if it is preferable to take delivery at a work address please ensure that someone is there to sign with your authority for the delivery. 
5.2 Signature required on delivery 
When we ship your order with Australia Post or an appointed Courier, you will have to sign upon receiving your goods. Your contact number is required so that a suitable delivery time can be arranged. We recommend your workplace as the preferred shipping address 
Metalscape can not be held responsible if the proposed delivery date by Australia Post or the appointed courier is not met.

6. Payment
There are five payment options:
PayPal (PayPal offers an easy, reliable and secure service enabling you to fund your payment using your debit card,  credit card, bank account and PayPal balance). 
Credit Card over the phone by calling +61 (02) 4758 8305. We accept Visa and MasterCard only.
Direct Deposit into our account, banking details available at time of checkout. Please include your Reference Number (from order confirmation) so that we can verify where the payment has come from.
Australian Cheque or Money Order payable to Metalscape. Post to PO Box 118 Hazelbrook NSW 2779.
In person at our trade shows via Cash, Credit Card (Visa and MasterCard). 
Please note we will not process or dispatch an order until full payment is received. 
7. Customer Service
The Purchaser must inform Metalscape immediately of any problems. Complaints are taken very seriously and will be dealt with as soon as possible. 
If the goods are damaged the Purchaser must contact Metalscape within 24 hours of receipt of goods. 

7.1 Standard Products
The damaged goods must be returned to Metalscape as they were received by you and Metalscape will exchange the items concerned. 
Returned items will only be accepted if we are first notified and they are returned in the same condition as they were delivered. You will be responsible for all postage costs, unless the item is faulty or we have made a mistake with the item chosen for the delivery. 
7.2 Custom \ Personalised Products
Specialised \ Custom work designs will be sent to you via email for confirmation prior to manufacture. Once we receive your confirmation via email your product will be scheduled into the next available production run. 
Custom work will not be exchanged or refunded unless the product delivered varies from the agreed proof transmitted to you via email. Contact us immediately upon receipt to discuss.
8. Product Descriptions
Images displayed on this website are for illustrative purposes only.  Actual colour can vary for a particular product as this can depend on your personal computer settings.
9. Force Majeure 
Metalscape will exercise every reasonable effort to meet the earliest dispatch date. Metalscape shall not, however, be liable for any loss or damage due to delays or failure to ship orders resulting from any cause beyond its reasonable control. Causes such as but not limited to securing necessary export licenses, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots. 
10. Privacy policy
Metalscape collects the information provided by the Purchaser at the time of ordering and uses this information to process the Purchaser’s order and also to provide the highest level of customer service possible. Metalscape will not provide the Purchaser’s information to third parties. 
11. Disclaimer 
While we have taken all reasonable care in producing the information contained on this site, we do not promise that it contains all the information you need to answer all your questions. Metalscape does not guarantee the accuracy of information provided by third parties linked to this site. For immediate assistance contact Metalscape on +61 (02) 47588305. All product details, prices, terms, conditions and other information are subject to change at any time without notice. Terms, conditions and prices apply to the various Metalscape products and full details are available on application. 
12. Other information
Metalscape is an Australian based and owned business. We operate out of the Blue Mountains NSW Australia. All currency is in Australian Dollars AUD. All designs developed by Metalscape remain the exclusive property of Metalscape unless otherwise agreed in writing.

13. Gift Certificate Information

Purchasing a Gift Certificate:
- Our Certificates are available for any amount 
- Certificates can be delivered to either you or the recipient directly

Redeeming a Gift Certificate:
- Recipients can reddem their Gift Certificate by browsing and making their purchase online
- During the checkout process there will be an option to redeem your Gift Certificate. If this option is chosen you must supply your first name, surname and certificate/voucher number in the boxes provided for it to be accepted.
 - The balance of the voucher will be applied to the shopping cart total. If your order exceeds the amount of the gift certificate, you must pay the balance via one of our excpeted payment methods. Any unused balance will be placed in the recipent's gift certificate account for later use, this is not transferable.

Gift Certificate Terms and Conditions:
The same exchange and return policies apply for any purchase made with a gift certificate.
- No gift certificates may be redeemed for cash, nore will any refunds be given for returns or unredeemed or expired gift certificates.
- Gift certificate are valid for 12 months from the issue date and are recorded for verification
- Metalscape will not be liable for gift certificate that are lost or stolen.

Copyright © 2007 Metalscape. All Rights Reserved.