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FAQ


Can the colour of my item be changed? 

 

Yes, in most cases, however this will incur an additional charge subject to the colour requested. To discuss further, please call us on +61 (02) 4758 8305 or email us at office@metalscape.com.au.

 

Do all quoted prices include GST? 

 

Yes, all prices shown include GST of 10%.

A Tax Invoice will be sent to the billing address when the goods are shipped out.  

 

How quickly will my item/s arrive? 

 

If ordering stock items which are "in stock", these items will be delivered within 7 -10 days.

 

Metalscape will make every effort to produce and dispatch out-of-stock items as soon as possible; however, due to the design and production requirements of the work (especially rust finishes), these may take up to 6 - 10 weeks from the date of placing the order to delivery.

 

Let us know if you require an item for a specific date and we can discuss the options with you.


I want to give a Metalscape item as a gift, can it be sent to another address? 

 

Yes. We can easily dispatch the item to a different address.

 

Please enter your details in the billing address field and the recipient’s details in the shipping address field of our online shopping cart.

 

How can I pay for my order? 

 

We offer five payment options:

 

§  PayPal

§   Credit Card over the phone by calling +61 (02) 4758 8305. We accept Visa and Mastercard only.

§   Direct Deposit into our account. Please include your Reference Number (from the order confirmation) so we can verify where the payment has come from.

§   Australian Cheque or Money Order payable to Metalscape.  Post to PO Box 118 Hazelbrook NSW 2779.

§   In person at our trade shows by cash or credit card.


Please note we process and dispatch orders when l full payment is received.

Can I place an order if I am not located in Australia?Yes. Metalscape offers international customers the option of ordering online. International orders must be paid for by PayPal.

 

Gift Certificate Information

Purchasing a Gift Certificate:
- Our Certificates are available for any amount 
- Certificates can be delivered to either you or the recipient directly
 

Redeeming a Gift Certificate:
- Recipients can reddem their Gift Certificate by browsing and making their purchase online
- During the checkout process there will be an option to redeem your Gift Certificate. If this option is chosen you must supply your first name, surname and certificate/voucher number in the boxes provided for it to be accepted.
 - The balance of the voucher will be applied to the shopping cart total. If your order exceeds the amount of the gift certificate, you must pay the balance via one of our excpeted payment methods. Any unused balance will be placed in the recipent's gift certificate account for later use, this is not transferable.

Gift Certificate Terms and Conditions:
The same exchange and return policies apply for any purchase made with a gift certificate.
- No gift certificates may be redeemed for cash, nore will any refunds be given for returns or unredeemed or expired gift certificates.
- Gift certificate are valid for 12 months from the issue date and are recorded for verification
- Metalscape will not be liable for gift certificate that are lost or stolen.

   

Can I speak to someone direct?
You can call direct on +61 (02 ) 4758 8305 If we are unable to take your call, please leave your name and contact details and we will return your call as soon as possible.